Contact ConvertLuxe
Professional support for users, developers and organisations — secure, prompt and GDPR-compliant communication
How to Reach Us
We value every message we receive and are committed to providing timely, transparent and helpful assistance. All communications are handled in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
Customer & Technical Support
Typical first response: within 24–48 hours (often significantly faster)
Best suited for: usage questions, bug reports, feature suggestions, account-related matters (if applicable), and general feedback.
API, Integration & Enterprise Inquiries
Developer & Business Channel
Typical first response: within 1–2 business days
Best suited for: API documentation questions, rate limits, pricing, custom plans, high-volume usage, white-label solutions, enterprise onboarding, and partnership opportunities.
Data Protection & Privacy Inquiries
Privacy & Data Subject Requests
For exercising GDPR rights (access, rectification, erasure, restriction, portability, objection), questions about our data handling practices, or concerns regarding personal data processing.
Before contacting us, we kindly recommend:
- Review our Help Center and FAQ sections (available on the website)
- Check the API documentation if your question is technical/integration-related
- Include relevant details (file types, error messages, screenshots if applicable) to help us respond more effectively
Our Commitment to You
Every inquiry is read and handled by a real team member. We strive to provide accurate, friendly and solution-oriented support while fully respecting your privacy and data protection rights.
Thank you for choosing ConvertLuxe. We look forward to assisting you.